How to Get Help

If you are a European citizen or a family member and need help with your application under the EU Settlement Scheme, please follow the steps below:

Please call our free EUSS Phone Advice Line:

0300 – 330 20 46

Monday, 09:30 – 11:30

Tuesday, 09:00 – 11:00​

Wednesday, 11:30 – 13:30

Thursday, 15:00 – 17:00

Friday, 13:30 – 15:30

If you do need further advice, please complete our Means-testing Form, to help us better understand your situation and determine what sort of advice you need.

While we want to help as many Europeans and their families as possible, our priority is to support those with limited access to immigration advice, particular vulnerabilities and/or complex cases. As such, we will consider your enquiry in line with our Means-testing Policy.

Once you complete this form, a caseworker will aim to be in touch within 10-14 working days with a response via email. Please note, during very busy periods, it may take slightly longer than this. We appreciate your patience. Please call our telephone advice line if the matter is urgent.

If you are a charity or support organisation that would like to refer a case to Here for Good for 1-2-1 casework support, please download this Referral Form and this Means-Testing Form, complete them with the client, and send them both to the email address specified in the Referral Form. Please ensure you complete the forms with as much information as possible. Our priority is to support those with limited access to immigration advice, particular vulnerabilities and/or complex cases. As such, we will consider your referral in line with our Means-testing Policy.

Once we have received a referral, we will confirm receipt of this within 2 working days. Our legal team will then ask any further questions if required and consider whether or not we can take on the case.

If we have all the necessary information and are able to take on the case, we aim to allocate the case with a lawyer within 2-3 weeks. If it is taking longer than this to allocate a case, our team will keep you updated on their progress.

About the service

Here for Good supports hundreds of people every year to secure their UK immigration status under the EU Settlement Scheme. We run a free phone and email service for queries about the EU Settlement Scheme and we also take on 1-2-1 referrals.

Our advisers are based across expert law firms and organisations in the UK and fall under their supervisory and regulatory structures. We also have a network of volunteer lawyers who take cases on for us pro bono.

Here for Good is known as the ‘go-to’ organisation for complex cases in the sector. For our 1-2-1 casework, we use a means-based test and take on cases from organisations such as homelessness charities, local authorities and refuges. Nearly 60% of our clients experience economic vulnerability, 35% of them experience language barriers, 30% domestic violence and 17% homelessness.

In addition to our advice service, Here for Good carries out strategic legal work to challenge systemic issues that we come across in our casework. You can read more about our strategic work here.




“I am quite sure that even if ability to pay was no object, I would not have found someone as professional, capable and diligent as [our caseworker]. All along I had this sense that he cares deeply about his client and what happens to them and their case. In a process that to be honest is terrifying, these are invaluable qualities”

EUSS advice service client
Meet the team


Immigration Advice Map

Here for Good has mapped the availability of advice providers and support services across the UK and London for contracts with the European Commission and the Greater London Authority (GLA).

These resources are freely available online through the EU Rights website and the GLA’s Migrant Londoners Hub.

We also conducted further research for the EU Delegation to the UK, identifying additional groups of hard-to-reach citizens that required additional support to apply under the EU Settlement Scheme (EUSS).

If you need help but you don’t know what’s available to you, find out here:

I live outside London
I live in London

Training on complex EUSS cases

Take a look at our free training resources on the EU settlement scheme – developed in partnership with the Mayor of London – for advisors looking to upskill themselves.

See them all

Immigration Rules Briefing

Jointly with Bindmans LLP and the Public Interest Law Centre, we have produced a briefing for homelessness charities and frontline staff working with EU nationals.

The briefing outlines the changes to the Immigration Rules that came into force on 1st December 2020.

Download the briefing here:


As a charity we rely on grants from Trusts and Foundations, as well as donations from the public. The official application deadline for the EU Settlement Scheme has passed, but the number of applications submitted to the Scheme remains high – around 50,000 applications a month. Those Europeans and family members who fail to secure their status under the EUSS are unable to access basic rights such as the right to work and rent and become subject to the UK government’s hostile environment policies.

Here for Good provides high-quality, free legal advice to ensure that particularly marginalised people are supported through the process of securing their immigration status to continue living in the UK post-Brexit. Any donation is gratefully accepted.